SATISFACTION GUARANTEE

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.


RETURNS POLICY - SEX/LOVE DOLLS

Because of the nature of sex dolls, Dante's Pleasure Shop runs the policy that there is no return accepted unless there is a factory defect. Returns are granted only if you have received an incorrect item due to our error, or you if you have received defective item. Please contact us at email(info@southwestfantasies.com).

 

RETURN POLICY - ALL OTHER PRODUCTS

We offer a 30-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.

To initiate a return, please contact us at info@southwestfantasies.com so that we can assist you. In the body of the message, please reference the item number, and order number.

 

UNDELIVERABLE ORDERS 

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued.

 

DEFECTIVE ITEM EXCHANGES

If you receive a defective item, you may return it within 30 days from receipt of delivery. We will work with you on a solution by replacing the item with the same item, or, will provide store credit for the price paid for the product.


SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Orders are generally delivered 5-7 days of ordering.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.